Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers.

What you’ll do

Answer customer calls and/or emails providing prompt issue resolution 

Manage outbound calls to gain information and/or follow up to resolve customer issues

Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera 

Manage client dialog while documenting details of client interaction in Salesforce

What experience you need

Minimum one year of customer service/support experience

Proficiency with Google Suite and Microsoft Excel

Detail oriented with an ability to multi-task in a fast paced environment

Exhibit strong organizational, problem-solving, and analytical skills

Excellent listening, verbal, and written communication skills

In office Monday-Thursday from 8-7 p.m. 4 day week, Friday’s off

What could set you apart

Bachelor’s degree preferred

Two plus years of experience in a B2B customer support environment

Proficiency in Salesforce Service

Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change

Mortgage industry experience

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Des Moines

Function:

Function - Customer Service

Schedule:

Full time