Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Services Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack is hiring for a Business Services Specialist I in Wilmington, OH to join our DMG - Incoming Mail Team!

Shift Time: 8AM – 4:30PM, M-F

Under direct supervision, the primary functions of the Business Services Specialist I could include the following:

This role will be expected to complete all expected responsibilities listed within their operational area.  Team members will be responsible for acting as a collateral/title specialist on behalf of our business partners.

Reply to email messages, faxes, and service tickets.Engage customers and determine how to assist them.Use company proprietary software for research, data entry, and account follow-up activity.Process applications for duplicate vehicle titles, payments, or changes to vehicle titles.Follow instructions and maintain workflow standards.Attain production and quality goals.Adhere to all company policies and procedures.Process incoming title requests for maintenance on existing lender accountsOperate mail equipmentIdentify collateral documentsExecute escalated or expedited transactionsPerform other duties as necessaryAbility to work a flexible schedule as needed, including occasional mandatory overtime

Minimum Qualifications:

High School Diploma/GEDGenerally, less than 2 years’ experience in a related fieldExcellent verbal and written communication skillsKnowledge of how to operate a computer, telephone, fax, scanner, and photocopierBasic knowledge of software applications (such as Microsoft Office, Excel and Outlook) Data entry skills

What We Look For (Preferred):

Experience in a customer service positionKnowledge of client requirements for DMV and related documentsKnowledge of various state DMV forms and their use by the computerKnowledge of company proprietary software and state abbreviationsPays close attention to detail; demonstrates good organizational skills, adaptability, accuracy, timeliness and consistency in processes

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.