Role Description 

Join a team of dynamic healthcare professionals passionate about delivering affordable solutions through creative thought leadership that challenges the status quo. 

Cigna Healthcare is seeking a Program Epic Owner to support a large multi-year roadmap initiative within the Provider Network Strategy & Solutions business team.

We are seeking a healthcare leader that is highly effective in the ability to solicit, consume, analyze and compose business requirements documentation across cross-functional tools and teams with varying degrees of Agile expertise. The successful Business Program Epic Owner will have a strong Product and Project management background with demonstrated ability to groom a business opportunity from high-level concept into well-defined solution ready for implementation. The ability to thrive and drive work in a high paced, rapidly changing Agile delivery environment is a key success factor for this role.

Responsibilities Overview

Work in a leadership capacity to define business solutions, value and priority at the program epic level. Monitor timeliness of execution and value realization along the targeted schedule.

Manage short and long-term business and solution roadmaps that inform and optimize both value delivery and modernization of processes and technology

Establish standard operating procedures and process models to support intake, refinement and execution in collaboration with peers and SMEs

Partner with technology and enterprise architecture to ensure business requirements for the capability are clearly articulated for delivery at the Program Epic/Solution Layer

Develop end to end solution guidance in partnership with business sponsors and delivery leads by driving activities to identify business capability uplifts and business solutions that maximize business value and enable defined business strategies

Some travel required (10%)

Level of Leadership

Ability to lead and influence in a matrixed environment, developing strong relationships with both business and IT leadership

Strong decision facilitation skills, able to define options and their implications, and broadly socialize recommendations

Strong business acumen - proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects

Ability to deal with ambiguity, embrace change and help others see the opportunity 

Comfortable with raising questions, issues, ideas or suggestions to co-workers at all levels across all organizations.

Excellent communication skills – verbal, written and training, along with excellent presentation skills and information discernment based on audience (executive vs stakeholder vs delivery team).

Required Skills & Experience

5-10 years of related work experience, either as a management consultant, business architect, business analyst, business process engineer, program manager, program epic owner or product manager

Knowledge of health care business and technology domains

Experience with large claim engine implementations

Ability to leverage Microsoft Office applications at an intermediate to expert level to tell a story through roadmaps, presentations, data aggregation, process flows.

Ability to harvest information from multiple sources at a granular level to synthesize into consumable materials for varying audiences; Executive Leadership, Senior Leadership, Business Operations, Technology Operations, Team level vs Program level

Ability to navigate on-screen documentation and collaboration tools to drive comprehension and efficiency in a blend of virtual and on-site forums (core tools; Confluence, Jira, Mural, Power Point, Excel).

Ability to self-orient in a Train the Trainer capacity to Cigna Portfolio Delivery processes and tools to drive understanding across business and technology teams.

Preferred

Health Care Provider Network and Value-Based Care knowledge

Agile and Project Management certification preferred (PMI, POPM, RTE, STE); six Sigma training also valued

Bachelors/Master’s Degree preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 106,100 - 176,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.