Emerson is looking for a Business Standards and Process Optimization Analyst (1 year) for our offices in Cluj (Romania), Madrid (Spain), or Leicester (UK). The primary objective of this role is to leverage current and new digital tools and technologies to foster innovative customer engagement, enhance customer experience, and improve customer care efficiency and cycle times. This position will support the Commercial Excellence Program by driving standards and process enhancements throughout the entire quote, sales order management, and invoice-to-cash cycle, playing a crucial role in ensuring the adoption of process standards and best practices across our sales offices. As a business analyst dedicated to Customer Care Europe, you will ensure that standards, work procedures, and processes are thoroughly documented, communicated, and adopted across the business. We look forward to receiving your application!
In This Role, Your Responsibilities Will Be:
Develop, update and maintain documentation, including process flows, work procedures and training materials for standard Customer Care functions and business processes. Support local Commercial Excellence/Customer Care leaders to ensure adoption of new processes and tools by supporting audits and process conformance analysis. Collaborate and help drive initiatives to continuously improve standards and use of Digital tools and processes. Improve communication by promoting the use of new processes and digital capabilities. Working with the European Sales and Customer Care Teams to provide instructions and/or training for launch of new tools and optimized processes. As a key stakeholder work with local country champions through community of practice groups, to identify process gaps and tool requirements for continuous improvement. Capture new requirements and work with IT development teams to translated business needs through agile methodology, support development and business testing. Once new features are developed, focus on delivery of training material / user manuals / support procedures (incl. proofreading and comments on initial drafts) and training plan for the European Sales and Customer Care Teams Triage issues and questions from the Business Users to the right Team and track the progress of the required support Report to leadership about the number of issues raised by the business each period and how fast the issues are resolved Ensure accurate business metrics are implemented and reported on a frequent basis Support other initiatives within the Commercial Excellence Teams whenever required
Who You Are:
You are a detail-oriented analyst with a passion for developing, updating, and maintaining comprehensive documentation to support standard Customer Care functions and business processes. You excel in collaborating with teams to adopt new processes and tools, driving continuous improvement. Your strong communication skills and ability to translate business needs into actionable requirements make you essential in optimizing and supporting business operations.
For This Role, You Will Need:
Strong analytical skills and problem-solving abilities; proactive Strong collaboration & good communication skills Lean knowledge and business process optimization experience Fluent in English Willingness to travel internationally as per business needs (less than 25% of the time) Good presentation skills
Preferred Qualifications that Set You Apart:
Qualification in Lean six sigma Knowledge of Oracle JDI & CRM business systems Experience of working with AI or other digital technologies Ability to create Microsoft Power BI & data analytics reports A background in quality management
Our Offer to You
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!