Total Number of Openings
1Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Global Service Center Overview:
The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.
Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.
Chevron is accepting online applications for the Business Support Analyst position.
Responsibilities for this position may include but are not limited to:
Review, interpretation, analysis and administration of various critical and complex US based fuel retail programs and business support functions.
Prepares reports as needed by the various programs.
Work with various company and external business partners to successfully execute retail brand programs.
Identifies, documents, and shares best practices within the team. Reviews and updates all documentation for US-related processes of retail programs.
Business Support Functions to be handled:
Asset Management – Oversees all POS Equipment within Chevron US retail network and ensures that all Assets are accounted for between Chevron and 3rd Party Vendors. Assist in reconciliation and settlement of payment between Chevron and 3rd Party Vendors.
Reports, Data Analysis and Planning – Handles OPEX forecasting for Channel Experience Team. Prepares and presents annual budget for Channel Experience Team. Performs monthly actual vs plan budget analysis and highlights to management significant variances against planned allocations. Monitors spending on Capex projects and OPEX expenditure. Manages and implements all Service Level Agreements. Discusses highlights of monthly metrics (Site Count Report, OPEX, Asset Ledger, MAC and Projects to Retail Programs Manager and POS Specialists. Provides analytical support to Retail Programs in preparation and consolidation of data and reports required by the business. Provides POS change report to sales automation specialist, rents specialist and vendors to ensure software maintenance fees are applied and stations are billed with rental contract.
SAP Gateway Billing Process – Completes mass billings that maybe requested from Channel Experience Team
Business Development Fund (BDF) – Completes payment process review and periodic accruals
Compliance - Performs SOX controls related to Acquisition Requests and Capital Project
Rental Contracts – Provide back-up support for analysis and accurate updates of equipment rentals in the system between Chevron and 3rd Party Vendors
Property Lease – Provide back-up support for critical property lease related concerns (e.g. Rental Contract (Real Estate Module) set-up and payment concerns, completion of monthly payment runs)
Required Qualifications:
Bachelor's degree completion
Proficient in Microsoft Office (PowerPoint, PowerBI, Excel, Word)
Strong Analytical skills: Ability to analyze data and provide meaningful insights and recommendations.
Problem Solving skills: Ability to exercise critical thinking skills to identify root causes and implement solutions.
Strong written and verbal communication skills: Can effectively communicate to different levels in the organization and facilitate/present to different type of audiences
Organizational and Planning skills: Ability to manage priorities and work independently and with the team while producing quality work
Relocation Options:
Relocation will not be considered within Chevron parameters.
International Considerations:
Selected candidate will work in the Philippines under the local payroll system and benefits.
Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Benefits
Competitive salary
Allowances, medical and optical reimbursements
Health care coverage for you and your eligible dependents
Robust employee centred programs for health and wellness
Time-off to promote healthy work-life balance or to care for your family
Annual corporate incentive bonus when the company meets established goals
Recognition & awards program
Long-term savings plan
Life insurance
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
Hybrid work model - work remotely from home several days a week
Connect with us:
YouTube Chevron
YouTube Caltex
Chevron participates in E-Verify in certain locations as required by law.
Makati City, Metro Manila
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