The Business Support Management (BSM) team within the Commercial and Investment Bank (CIB) is a specialized group that enhances operational control, reduces bureaucracy, and liaises with corporate functions. The team is divided into three core functions: Expense Management, Change Management, and Assistant Management, each playing a crucial role in ensuring cost-effectiveness, mitigating business risks, and managing resources and talent development. The team's strategic initiatives align with the organization's broader goals, catering to both client and administrative assistant needs.

Job Summary

As a Business Support Management, Managing Director within the Commercial and Investment Bank (CIB), you will be leading a specialized team that enhances operational control, reduces bureaucracy, and serves as a liaison with corporate functions. Your role will be pivotal in ensuring that the businesses we support have the necessary resources across their support needs. You will lead global teams responsible for Expense Management, Change Management, and Assistant Management. This role provides an opportunity to optimize the delivery of business support services across the organization, enhance operational efficiency, align with strategic objectives, and ensure stakeholder satisfaction.

Required qualifications, capabilities and skills:

Oversee a team of over 2,100 members as the Global Head of our BSM team. Lead and optimize the delivery of business support services to enhance operational efficiency, align with strategic objectives, and ensure stakeholder satisfaction. Integrate the heritage Commercial Banking (hCB) BSM and heritage Corporate and Investment Banking (hCIB) BSM functions to create a cohesive and unified support structure. Ensure that the businesses we support have the necessary resources by leading global teams responsible for Expense Management, Change Management, and Assistant Management. Understand support needs and build strong relationships with key stakeholders across Lines of Business (LOBs). Ensure effective communication and collaboration across teams and LOBs. Develop and implement performance metrics to drive individual and team success. Coach and mentor team members, fostering leadership development. Enforce compliance and risk mitigation in business processes. Provide strategic thought leadership to enhance productivity and seize business opportunities. Lead performance management and participate in consistent compensation and evaluation processes.

Preferred qualifications, capabilities and skills: 

Significant leadership experience managing large organizations, with a focus on process re-engineering and change management. Strong analytical and problem-solving skills, demonstrating logical outcomes and attention to detail. Excellent written and verbal communication skills, with the ability to build strong relationships and influence others. Superior organizational and time management skills, consistently meeting deliverables as a self-starter. Proven ability to manage and adapt to change, maintaining discretion and professionalism. Customer service and client-facing experience, emphasizing relationship-building and effective listening. Prior experience in an investment bank, financial institution, or professional services environment is preferred.