Business Support Management is a function within Commercial and Investment Bank - Finance & Business Management. The group is responsible for many levels of administrative and control-focused support to our Commercial and Investment Bank businesses. This includes, but is not limited to, oversight and management of Administrative Assistants and general support of day-to-day business functions and controls. The team interacts heavily with multiple lines of business, Business Managers, Business Support Management global counterparts, and Internal Business Partners such as Expense Management, Business Change Management, Business Controls, Compliance, Human Resources, and Technology.

As an Administrative Assistant Manager – Vice President in Business Support Management, you will be accountable for managing teams of administrative assistants who support one or more lines of business across the APAC region. Your role is crucial in maintaining strong relationships with stakeholders and enhancing productivity. You'll lead projects, enforce compliance, and drive strategic initiatives to optimize business processes.

Job responsibilities:

Lead day to day team activities and manage coverageDevelop and implement meaningful performance metricsCoach and mentor team; develop team leaders where appropriateEnforce a dynamic control/ compliance environment and continually mitigate risk in business processesBuild and maintain strong relationships with key stakeholdersManage relationships with internal business partners across multiple LOB’s in the Corporate Investment Bank (Both APAC region and globally where required).Provide thought leadership in strategic direction to improve productivity and leverageBuild consensus around key initiativesLead the performance management process for direct reports and advocate for the administrative staff needsParticipate in compensation planningLead and participate in BSM projects to drive BSM agenda, enhance controls and optimize efficiencies

Required qualifications, capabilities, and skills:

Minimum of 8 years of experience in Human Resources, Admin or Management Strong oral and written communication skillsStrong and independent problem-solving skillsCustomer service/Client facing experienceExcellent relationship building skills with the ability to listen well and influence othersA self-starter who is organized and consistently meets deliverablesBachelor’s Degree or equivalent

Preferred qualifications, capabilities, and skills:

Prior experience managing large cross-location teamsPrior experience in an Investment Banking or Financial Services organizationProficiency in both verbal and written Mandarin to liaise with stakeholders from China