Join our team where you’ll play a key role in supporting day-to-day business operations and driving process improvements. We value your ability to collaborate across teams, solve problems, and deliver impactful solutions in a dynamic environment.

As a Business Support Manager in Commercial & Investment Bank (CIB), you will provide essential business administration and control support, partnering with senior management and cross-functional teams. You’ll help ensure smooth onboarding, process controls, and risk mitigation while contributing to strategic initiatives. Your work will help maintain a high-performing, compliant, and collaborative business environment.

Job ResponsibilitiesManage employee onboarding, offboarding, and transfers for CIB business functionsRequest applications and market data services to support business needsProvide solutions and triage day-to-day issues by coordinating with relevant partnersAct as liaison with project management for technology and facility upgrades, and intern onboardingServe as a conduit to multiple groups and business teams; maintain floor plans, oversee move management, and review cost allocationsReview and certify physical floor access for employeesEnforce a dynamic control and compliance environment, driving continuous risk mitigation in business processesEnsure effective business and process controls are maintained across all functionsParticipate in and occasionally lead strategic initiatives and ad hoc projects within Business Support ManagementProvide guidance and support to drive the agenda for business operationsRequired Qualifications, Capabilities, and SkillsMinimum 2 years of related experience in business administration or supportProficient in Microsoft Office (Excel, Word, PowerPoint)Strong verbal and written communication skills with a professional demeanorIndependent problem-solving abilities and mature judgmentAbility to work under pressure, prioritize multiple assignments, and complete tasks efficientlyExcellent relationship-building skills and ability to influence othersOrganized self-starter who consistently meets deliverablesAbility to work effectively in a team and adapt to diverse working stylesComfortable leading initiatives and collaborating with senior leadershipPreferred Qualifications, Capabilities, and SkillsCustomer service or client-facing experienceExperience in move management or facility operationsFamiliarity with cost allocation and business controlsExposure to project management or strategic initiativesAbility to drive process improvements in a dynamic environment