Join our dynamic team and shape the future of global banking operations. As a Commercial Banking Business Support Manager, you'll be at the heart of delivering superior administrative services and driving process improvements. Unlock your potential with us and make your mark in a fast-paced, collaborative environment.

As a Business Support Manager within the Business Support Management team, you will lead a centralized team providing administrative and office management support across Corporate Investment Banking business lines and regions. You will focus on delivering superior administrative services, managing international employee onboarding and offboarding, and supervising talent development, performance evaluations, and compensation. Collaboration with business managers, senior management, and functional groups such as Finance, Human Resources, and Technology is crucial.

Job responsibilities:

Operationalize and maintain reporting, data, and analytics for performance tracking.

Serve as the first escalation point for Manila Expense Management frontline managers.

Handle high-volume activities requiring interaction with multiple internal stakeholders.

Collaborate with frontline managers to ensure timely hiring and develop a robust new hire training framework.

Ensure timely completion and monitoring of manager admin and ad-hoc tasks.

Create and maintain playbooks and procedures for team and manager reference.

Recommend and execute process improvements for efficiency gains and cost savings.

Act as the point of contact for Manila Expense Management in the absence of the Manila Expense VP.

Serve as a backup for business operations projects outside of Expense Management.

Monitor BSM Manila compliance with required learnings and represent BSM Manila in control forums

 

Required qualifications, skills, and capabilities:

Bachelor’s degree or equivalentProven experience in expense management, business operations, or a related field.Experience in a managerial or supervisory role.Ability to respond to multiple high-priority requests concurrently, keeping all stakeholders updated on status.Highly organized with exceptional attention to detail; ability to keep close track of progress.Able to work in a dynamic, fluid, fast-paced environment.Ability to be discrete and maintain confidentiality on a wide range of issues.Knowledge of MS Outlook and MS Suite (PowerPoint, Excel, Word)Strong interpersonal, analytical, prioritization, and communication skills.Commitment to customer service and ability to work in a team-oriented environment.Ability to think outside the box and generate ideas for process improvements.

 

Preferred qualifications, skills, and capabilities:

Experience in a travel & expense system (e.g., Concur, CWT) or finance or similar business function is a plus.Highly comfortable with learning and adapting to new technologies.Project management experience is preferred.