Our Client, a Banking company, is looking for a Business Support Manager for their Dallas, TX/Chandler, AZ/Pennington, NJ/Charlotte, NC/Hybrid location. Responsibilities: + The Business Operations Management group provides multi-disciplinary horizontal support for Wealth Management Operations business priorities and deliverables. + Within Business Operations Management, the Workforce Enablement team focuses on skill and knowledge development for WMO employees, integrates enterprise level projects into WMO and facilitates end-to-end Procedure Management processes. + Currently, Workforce Enablement is looking for Business Support Manager to drive projects and process improvements primarily for Procedure Management. + In this role, a Business Support Manager would serve as a strategic lead for the Procedure Management function. + Manage wholistic project plans for initiatives driven by business change and process improvement, Trouble shoot problems with multiple content delivery tools and effectively partner with technology teams to create a resolution. + Monitor report delivery and analyze reporting for trends. + Coach technical writers. Requirements: + Project Management |P2 - High + This is not a project management role but needs a candidate that understands the process and can drive process to meet deliverables/deadlines + Policies, Procedures and Guidelines Management |P2 - High + Technical writing skills are required for this role and need someone who likes to edit and provide guidance. + Someone who establishes the pattern to allow others to follow + Process Management |P2 - High + Written Communication |P3 - High + Production Support |P2 - Medium + Problem Solving |P2 - Medium + Need someone that can look at a situation and make best decision to meet the guidelines + Coaching |P2 - Medium + Planning |P2 - Medium + Consulting |P2 - Medium + Decision Making |P2 - Medium Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.