Description

We are seeking a highly motivated Business Support Manager to join our team. This role is pivotal in ensuring the accuracy, integrity, and compliance of incentive payout processes while identifying trends and risks to optimize incentive plans. The ideal candidate will possess attention to detail, analytical abilities, and the capacity to collaborate effectively with key stakeholders across the organization.

Key Responsibilities

Perform Quality Checks: 

Conduct detailed reviews to validate the accuracy of incentive payouts and ensure alignment with approved plan.

Review Plan Adherence: 

Ensure adherence to established incentive plan guidelines and policies.

Analyze Sales Data: 

Regularly review sales data to identify trends, patterns, or areas of potential risk, and proactively address concerns in collaboration with stakeholders.

Stakeholder Collaboration: 

Partner with incentive administrators to ensure accurate and timely execution of incentive plans. Work with business line leaders to improve awareness and understanding of incentive plans and associated processes.

Risk and Audit Management:

Collaborate with risk management and audit teams to identify, report, and address incentive manipulation or compliance issues. 

Process Improvement:

Provide insights and recommendations to enhance the efficiency and accuracy of incentive processes while mitigating risks.

Required Skills/Experience:

Bachelor’s degree or 3+ years of audit or Retail banking experienceStrong MS Office skills needed, including intermediate ExcelStrong oral communication skillsStrong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"Ability to collaborate with partners.Detail OrientedInfluencing & NegotiatingAnalyticsCritical Problem SolvingUnderstanding issuesGathering InformationFinding Solutions

Preferred Skills/Experience:

Prior experience supporting incentive planMS Office Visio 

*Role is FINRA associated

Hours and Work Schedule

Hours per week:  40

Work Schedule:  8:30am - 5:00pm, Monday - Friday

Pay Transparency 

The salary range for this position is $70,000 - $80,000 per year.  Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.