**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** Within the Our Business support organization we are looking for officers that will be the glue between our SP’s, the GSSC and NTT BE. They will answer, advice, contact, solve all customer requirements, internal of external (client, colleagues, vendors, partners) These people also need to be knowledgeable and understand our complex business regarding the end-to-end process (O2O, O2C, S2P) and for both complex clients and portfolio. We are looking for a person who likes to work independently, is highly motivated and a great team player. Being open for change and participating in the development of new processes to make our lives easier is a big plus. **What you'll be doing** **Key Responsibilities** + This person will be positioned as first level of support between the Service Providers and the local organization.They will support the local organization, follow up on questions raised from both sides, take ownership and solution issues between the remote and local organization.They are not afraid of diving into the details, raising questions and implementing the solution into the systems.A good oral and written communication are expected both in providing details internally as being able to summarize and provide concise feedback to management regarding escalations and overall management reporting.This person will make sure clients are serviced as expected using direct, adequate, and professional communication. + This person will continuously work on improvements and will add and transfer workload to the Service Providers when needed. They work with internal teams on complex processes and push towards standardization of the workload, assist in preparing the work instructions and support and manage the transfer of knowledge towards the Service Providers. + In this role the person will also be asked to perform specific tasks within the end-to-end processes to support our complex portfolio or be dedicated to work on specific clients, complex parts of our business, non-standard products, or specific processes.They will be accountable for control and validation of outputs and deliverables in the end-to-end process both outsourced as retained. **Behavioural Skills** + They have a proactive approach, pay attention to detail, have good verbal and written communication skills and have a service-oriented attitude. + They demonstrate a positive attitude towards work and can manage assigned job processes. They can cope well under pressure and are well organized individuals. + They have good interpersonal skills and can interact with a variety of internal and external stakeholders across all levels in the organization. + They contribute to organization effectiveness by establishing and managing relationships with Service Providers. + They can work with a positive and constructive attitude in an unstable and changing environment. **Skills and knowledge** + Demonstrate a learning and client service orientation + Possess a proactive and systematic approach to work + Demonstrate problem analysis and solution formulation skills + Demonstrate proactive management + Display good organizing skills **Attributes** + Display good verbal and written communication ability + Native proficiency in French or Dutch, with excellent verbal and written knowledge of English + Possess the ability to manage assigned work processes + Display resilience and the ability to cope with pressure + Possess the ability to produce reports **What we offer** + Contract of unlimited duration + Annual bonus + Lunch vouchers + Forfaitary compensation for professional costs + Hospitalisation insurance and ambulant care at premium level + Group and disability insurance + Possibility to order a lease bike + 31 days of holiday plus seniority days + Data and voice subscription + contribution for a smartphone device + Contribution for internet at home + Contribution for IT equipment + Private use of your NTT laptop **Workplace type** **:** Hybrid Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.