Business Support Representative Our Company At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. A Brief Overview Performs a variety of general office work in support of the unit's operational activities. Makes and receives calls from customers and assists them in different situations regarding their mortgage loan. Assists customers in person. What you’ll do · Assists all customers who visit the department to request a service related to their mortgage loan. · Prepares Mortgage Loan Certification of Cancellation letters (RESPA). · Works with the referrals received from the First Line Customer Center. · Provides a variety of services to customers, such as: payment claims, debit claims, late charges claims, delivery of payment coupons, and claims on credit report annotations, copy of payment history, subscription for automatic payment, copy of deeds, notes or insurance policy, among other services. · Processes the delivery of documents and files to the Central File Department. · Supports the Closing Department at their request. What You’ll Need to Succeed Formal Education · Associate Degree Knowledge and Experience + 3-5 years in customer service or their equivalent in experience. First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.