Midwest Business Support Specialist (“BSS”) colleagues support our consulting teams across Chicago, Detroit, Minneapolis, Ohio, Pittsburgh, and St. Louis as a hybrid employee.  The Midwest Business Support Specialist Leader will work closely with Office Business Leaders (“OBLs”) and the Regional Business Leader (“RBL”) and the Business Support Specialist teams to identify colleague needs, optimize business support specialist utilization and career development opportunities.

 

The Role

As Midwest Business Support Specialist Leader, you will be responsible for working with Midwest BSS team in connection with the RBL and OBLs to set and achieve goals, manage workflow and identify career development opportunities. Specific activities and characteristics of the role include:

Fostering a collaborative BSS work environment – drawing on diversity of skills to manage workflow and provide support to consulting offices People manager to a team of Business Support Specialists across the Midwest including goal setting, performance assessment and workflow management of team Acting as role model to other Business Support Specialists Optimizing and equalizing BSS utilization in coordination with OBLs Equalize by ensuring our Business Support Specialist’s workloads across the region are balanced Optimize by looking at value-added work for Business Support Specialists which can have an effect on the margins of our business Survey consulting office staff to understand BSS needs and opportunities Assess and map BSS staff skills and training needs Looking for ways for Business Support Specialists to support North America Retirement initiatives Advocating for the Business Support Specialists Develop expectations for colleague work requests (involve Business Support Specialists from the beginning of a project, lead time for a project, etc.) Give Business Support Specialists a voice as a group to leadership Discuss and foster career development

The Requirements

Experience in a Business Support Specialist role, demonstrating BSS competencies and skillsDemonstrated ability to collaborate with colleagues with a focus on driving to solutionsProficient in Microsoft Word, PowerPoint, and Outlook toolsOrganized, proactive, and focusedCreative problem solver who overcomes challenges

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation 

The base salary compensation range being offered for this role is $60,000-$90,000 USD per year. 

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply): 

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) 

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off.

Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability/vets 

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. 

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.