The Role

Performance Objectives:

Client Focus:

Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact. Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan

People:

Oversee adherence to defined processes in GHRS Lead process efficiency, monitoring of workload and the implementation of the improvement projects Identify the potential for better team efficiencies and agree with the leader on their implementation Proactively provides immediate and specific constructive feedback and recognition evenly across own team

Operational Excellence and Innovation:

Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers

The Requirements

Bachelor's degree requiredStrong experience in an HR Shared Service Centre is preferredPrior experience in using Oracle will be preferredStrong leadership skillsStrong written and verbal communication skillsAbility to plan and prioritise workloadAbility to use own initiative but work under instruction as requiredAbility to work as part of a team and alone with a ‘can do’ attitudeMaintain good working relationships with colleagues across HRAbility to provide a high standards of customer careMethodical and organised approachQuick Learner and self-motivatedFlexible and Adaptable to ChangesWorking knowledge of Excel and Word will be preferredWilling to be assigned on rotating shift and in North America hoursOpen to hybrid work setup

WTW is an equal opportunities employer