The Role

Client Focus

Perform day-to-day HR Services operations pertaining to Tier 2 Regional HR Services and Tier 1 country specific processes Ensure adherence to identified service level standards and metrics Administer ServiceCentral resolutions based on assigned access and other HR systems-related support Assists with maintaining accurate employee records including associate personal files Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Teamwork

Follow the defined processes in HR Services Participate in process efficiency, monitoring of workload and the implementation of continuous improvement projects Identify the potential for better team efficiencies and collaborate with the leader on their implementation

Integrity

Responsible for keeping employee data accuracy and privacy Facilitate correct data entry for the new hires and keep the data records for the existing employees and putting the changes to the HRIS

Respect

Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas Enrich the processes and the value added services for the internal customer

Excellence

Facilitate professional excellence through quality delivery of HR Services tasks, expertise in the process mapping and the process designing

The Requirements

Bachelor’s Degree or equivalent in human resources, business or related field requiredAt least 3 years of Team Lead/people management experience requiredStrong HR background preferably in a shared services settingExperience in a global scopeStrong written and verbal communication skillsAbility to plan and prioritise workloadAbility to use own initiative but work under instruction as requiredAbility to work as part of a team and alone with a ‘can do’ attitudeMaintain good working relationships with colleagues across HRAbility to provide a high standards of customer careMethodical and organised approachQuick Learner and self-motivatedFlexible and Adaptable to ChangesWorking knowledge of Excel and Word neededMust be amenable to work on APAC shift

 

WTW is an Equal Opportunity Employer