At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
We're looking for a Business Systems Analyst and product owner that will be responsible for delivering the company's most important projects to drive our strong top-line growth. The main responsibility of this position will be to partner directly with our business leaders and key stakeholders to implement new enhancements in Salesforce to support and automate our processes.
We want our customers to buy our products seamlessly while ensuring the proper provisioning, customer support, accounting, and billing is taking place.
Responsibilities
Manage roadmap: Meet with decision-makers, systems owners, and end-users to define business requirements and systems goals
Facilitate discussions among business owners to determine the best solution for critical problems through working sessions, new process mapping, and process redefinitions
Document business process flows and requirements for the roadmap of enhancements
Lead the delivery of key enhancements by directly making configuration changes in Salesforce or Developing the requirements / functional specifications and delivering it to our internal development team for completion
Assist in creating reports and dashboards for users
Identify test criteria and test new functionality/enhancements
Provide training to end-users
Evaluate implementation options/vendors and provide recommendations on the scope and scale of effort required to develop a solution
Qualifications
Technical knowledge of the Salesforce platform
Minimum of 3 to 5 years experience as a business systems analyst on the Salesforce platform
Strong knowledge of system and software quality assurance best practices and methodologies
Experience in Agile Development Methodologies
Excellent project delivery skills Excellent written and oral communication skills
Excellent interpersonal skills and problem-solving, analytical, and investigative abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
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