GENERAL DESCRIPTION / PRIMARY PURPOSE:

The Business System Analyst position provides business analysis and project management services, while assisting Dole Fresh Fruit’s Logistics, Sales, Operations and Finance business processes. The position works closely with the business to gain in-depth understanding of customer’s business needs, processes, services, and the context in which it operates. This role acts as a liaison between the business and technical stakeholders, and focuses on reviewing, analyzing, and evaluating user needs, needed to address business challenges with technical solutions, throughout the project lifecycle, while also ensuring ongoing operational support. Technical skills are required to define and design solutions.

 

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:

·         Serve as the liaison between business units and technology.

·         Use defined or documented processes to collect and define requirements from businesses or functional areas.

·         Assist with requirements development, by reviewing business processes and systems to identify and address operational efficiencies and improvements.

·         Work with functional and technical leads to transform and develop new requirements into system designs and implementations.

·         Work with business unit personnel to identify required changes and communicate information to development teams.

·         Utilize problem solving skills to solve business system and process issues.

·         Ensure issues are identified, tracked, reported on, and resolved in a timely manner.

·         Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

·         Create, configure and maintain workflows, approval processes and validation rules based on internal stakeholder requirements.

·         Create training materials and documentation for users, and train new end users on Dole Fresh Fruit’s business applications and processes.

·         Conduct testing and debugging of new software and/or enhancements to existing software.

·         Support the coordination, tracking, and monitoring of project activities, deliverables, and overall progress.

·         Collaborate with internal and external development teams throughout the planning, execution, testing, and deployment phases of the project.

·         Govern changes to the project scope.

·         Proactively identify and address any issues or concerns that may arise during project implementation.

·         Manage project documentation and ensure it is kept up to date.

·         Work with new and existing internal applications to integrate them with the back-end ERP, Microsoft Dynamics 365 for Finance and Operations (F&O) and Salesforce.

·         Support report creation and delivery.

·         Provide production support of the implemented solutions.

·         Manage ongoing support requests and administrative needs.

 

INTERNAL RELATIONS

WITH WHOM:

Dole Fresh Fruit Users: Interact with internal business units' employees to gather requirements, resolve issues and assist in other business solutions tasks, including IT and end users. 

Dole Shared Services and other business units: Interact with other IT departments and user to deliver solutions and support end users. 

EXTERNAL RELATIONS 

WITH WHOM: 

Suppliers/Consultants: Communicate with external suppliers and consultants on products and services needed to support the business users and all IT initiatives.

External Auditors: Assist as required with auditing requirements and support.