OVERVIEW\n
The Business Systems Analyst is a pivotal role designed to bridge the gap between business operations and IT. This position is focused on identifying opportunities for process improvements, driving automation, and supporting various business units in implementing effective solutions. The individual in this role combines technical expertise with business acumen to lead small-scale projects, collaborate across departments, and foster a culture of innovation and efficiency within the organization.\n
Reports To\n
Director of Business Solutions, Americas\n
KEY RESPONSIBILITIES\n\nDefine and document requirements: Analyze business needs to create detailed, accurate, and clear requirements that align with organizational goals.\nMap processes: Create detailed process maps to illustrate workflows, identify inefficiencies, and define improvement opportunities.\nRecommend Solutions: Match requirements to appropriate technologies, systems or other solutions, ensuring feasibility and effectiveness.\nBuild relationships: Foster cross-departmental collaboration to uncover inefficiencies and identify automation opportunities.\nDevelop small-scale solutions: Utilize tools like Python, PHP, and Power BI to implement targeted improvements.\nCollaborate on complex projects: Work with IT developers to design and execute advanced technical solutions.\nLead projects: Independently manage small-scale initiatives to ensure timely and efficient delivery.\nProvide technical support: Offer ongoing assistance for existing business systems, ensuring reliability and effectiveness. Diagnose and resolve system issues to maintain optimal functionality and minimize disruptions.\nEnsure compliance: Maintain well-documented, ISO-compliant solutions that are user-friendly.\nTrain and guide users: Develop comprehensive training materials and provide hands-on support for new systems.\nExtract and analyze data: Leverage databases to gather insights that inform decision-making.\n\n
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QUALIFICATIONS\n\nProficiency in Python, PHP, or an equivalent programming language.\nStrong understanding of databases; SQL knowledge preferred.\nFamiliarity with ERP systems like MS Navision or MS Business Central.\nProficiency in Microsoft Office 365 Suite and SharePoint.\nExperience with Power BI is a plus\nExcellent communication, problem-solving, and analytical skills.\nAbility to navigate ambiguous situations and identify effective solutions.\nExperience leading small projects and collaborating with cross-functional teams.\n\n
Experience & Education\n\n2-4 years of experience in a role combining business analysis and technical problem-solving.\nBachelor's degree in IT, Business, Computer Science, Information Systems, Engineering, Accounting, or other related field.\n\n
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VALUES & ATTITUDES\n\nGlobal Team Spirit: Team player, thoughtful, caring, and open-minded.\nExcellence: Proactive, resilient under pressure, and rigorous.\nCustomer Focus: Client-oriented, reliable, trustworthy, and flexible.\nInitiative: Autonomous, innovative, and daring.\n\n
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What We Offer:\n\nCompetitive salary and performance-based bonuses.\nComprehensive benefits package, including health, dental, and retirement plans.\nOpportunities for professional development and career advancement.\nA dynamic and inclusive work environment.\nHybrid position with the flexibility to work remotely and collaborate with a distributed team across the US and Canada.\n