1. Business Systems Analysis and Process Re-engineering

Conduct business requirements gathering and analyzes procedures and policies to automate business transactions or to improve existing automated business transactions; Coordinate with other departments during the system development phase to ensure the creation of a good quality application; Prepare Change Request Forms, Requirements Clarification Forms, Functional Requirements Specifications and other requirements documents, technical reports, memoranda, and users/procedures & technical manuals related to the project and other projects that may be assigned; Conduct User Acceptance Testing (UAT) with process owners, client representatives, and/or users; Coordinate with external clients and concerned support groups under various departments on migration and implementation of new application version and enhancements; and, Provide support to internal and external clients in matters relating to business rules and policies of of the projects handled.

2. Client Support

Conduct briefings/walkthroughs/trainings to internal and external clients on functionalities of new application builds/system enhancements related to the project/s handled; Facilitate logistical requirements for seminars/trainings, workshops, briefings and meetings conducted for process owners and users; and, Conduct regular relationship management initiatives with the process owners.

3. Communication

Prepare draft reply letters to government agencies on requests and/or issues raised related to the project/s handled for review of Sr. Business Systems Analyst; and, Coordinate and/or prepare reports as requested by government agencies/internal clients with the supervision of Sr. Business Systems Analyst.