Overview:
 

We are seeking a highly motivated and skilled Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications. As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and the ability to explain complex concepts to non-technical users.

Key Responsibilities:

Requirements Gathering & Analysis:

Collaborate with stakeholders to understand business goals, processes, and pain points.

Document "As Is" and "To Be" business process flows in collaboration with business stakeholders.

Build extensive knowledge of business operations to analyze current work procedures and practices.

Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.

Stakeholder Engagement:

Act as a bridge between business teams, IT developers, and third-party vendors

Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables

Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.

Ability to structure and present well thought out proposals for alternative approaches to influence change

Solution Design & Implementation:

Develop detailed use cases, process flows, and system designs to support application development

Participate in systems analysis design sessions to ensure technology solutions meet business needs

Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off

Project Support:

Work closely with the project management team/scrum master’s to define timelines, milestones, and deliverables in accordance with the agile operating model

Monitor and report on project progress, risks, and issues to ensure on-time delivery

Provide support to development and QA teams throughout the full lifecycle of any project/programme

Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals

Testing & Validation:

Participate in User Acceptance Testing (UAT) to validate system functionality

Provide support during system rollouts and ensure a smooth transition for end users

Post-Launch Optimization:

Gather user feedback post-launch and propose enhancements for continuous improvement

Collaborate with support teams to address issues and maintain system performance

Key Skills:

Bachelor’s degree in business, IT, or a related field

Minimum 3-5 years of experience as a Business Analyst, preferably in the healthcare or technology sectors

Experience working on application launches or digital transformation projects in the Middle East is a plus

Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)

Knowledge of software development lifecycle (SDLC) and agile methodologies

Excellent communication, interpersonal, and negotiation skills

Analytical mindset with a problem-solving approach

Ability to work in a fast-paced, cross-functional environment

Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language

Strong team player with a focus on achieving results collaboratively

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.