Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance Bonus

Global network of industry experts

Extensive training resources

Work Arrangement: Hybrid with 3x a week on-site schedule (9 hours a day)
Schedule: Night Shift / Mid Shift

People Leader Role: No

The Opportunity
The Business Systems Analyst will be responsible for supporting and maintaining critical digital wealth applications (both front-end and back-end) across several markets in Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.

The successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs.  Working with a global support team, the successful candidate will help “keep the lights on”, troubleshoot production defects, provide technical analysis and work with multiple stakeholders to drive issues to resolution.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course

Minimum 3-5 years working experience supporting systems at Level 2 (support)

Experience with relational database structures and methodologies

Proven ability to multitask both independently and within a team

Excellent English communication (both written and oral).

Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation

Experience in financial industry, particularly wealth and asset management

Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.

Action oriented, creative, proactive thinker, and eager to learn new technologies

Willing to work off-hours and extend shifts as needed to support the business

Must Haves:

Web app knowledge (frontend or Back End web technologies, APIs etc)

MongoDB / SQL

Javascript or any programming language knowledge

React JS / Node JS

C#, VB Script (.NET / .NET Core)

CA Workload Automation / job scheduling tools

ServiceNow / Jira / other workflow tools

Observability and Monitoring: New Relic, Devo / others

Responsibilities:

Set up and respond to alerts generated by monitoring tools such as New Relic and Devo    

Provide L2 analysis and troubleshooting support for a suite of business applications (both front end and back end)

Investigate production issues using tools such as MongoDB, ServiceNow, Postman, Swagger UI, and other web applications

Maintain and support batch job failures involving file transfer and ETL processes

Incident ownership and management with on-call requirements on a roster basis

Coordinate development efforts with the development team for enhancements and bug fixes

Maintain application support documentation in Confluence and Jira

Consistently apply the concept of continuous improvement

Adhoc responsibilities as directed by management

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement