Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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About the position:

You will play a crucial role in bridging the gap between business objectives and technological solutions. Focused on optimizing and enhancing business processes through the effective use of technology, you will be a key player in ensuring that our organization's systems meet their strategic needs. Primarily situated within the Meetings and Events Technical Team, you will take on the responsibility of understanding business requirements, identifying solutions, and coordinating the implementation of technological improvements.

 

This is a Business Systems Analyst role within the Meetings and Events Technology organization.

The incumbent functions as a core team member of agile development teams driving user story creation, analysis and elaboration of software applications in the Meetings and Events portfolio with a strong focus on improving the user experience, process efficiency and overall customer value.

What You'll Do:

Functions as a core member of an agile team driving user story creation, analysis and elaboration for software applications, testing and buildsAnalyzes scope, capture business requirements, recommend process changes and document the requirements for the development team partnering with multiple stakeholdersPartners with internal and external customers using visualization tools like process mapping, wire frame creation and other techniques to fast track conceptsParticipates in the test process from test case creation to defect tracking; Coordinates the application user acceptance testing and installation.Contributes to estimates of work and time required to complete projects and featuresWrites and maintains technical documentation to describe requirements, logic, testing, changes, and correctionsUses qualitative and quantitative research to develop a strong understanding of the clients' business, metrics and competitive landscapeAdvocates for and applies UX best practices and research methodologiesStays abreast of Meetings and Event and Technology industry trends and advancements.Interacts with customers, business stakeholders, product development teams and peers, acting as subject matter expert and trusted advisor to share information and help leadership improve cross-departmental processes.Participates in technical product evaluations, supporting solutions, vendor selections and onboarding processes.Manages expectations of key features and capabilities from a delivery and fix perspective

What We're Looking For:

Bachelor's Degree on Business, IT or related field, and/or 4+ years of working experience as a BSA or business, operational related roleStrong working knowledge and grasp of the Meetings and Events industryStrong background on Financial, accounting concepts and ERP systems a significant plusStrong ability to work collaboratively across different teams and with various stakeholdersExcellent written and verbal communication skills Sharp analytical skills to dissect complex information into manageable components and understand the underlying issuesExcellent knowledge of application development, requirements definition and principles of information systemsSolid understanding of systems analysis, process mapping, user story creation and related techniques.Experience with project management methodologies like AgileUnderstanding of UX/UI designStrong working knowledge and concepts related to data analysis and managementKnowledge and proficiency with SQL, web development and API concepts a significant plusExperience with testing cycles like systems integration and user acceptance testingClear and responsive communicationStrong analytical thinking, problem-solving, appropriate judgment and decision-making skillDemonstrated track record as a team playerProven ability to effectively manage timelines and deliverablesExcellent attention to detail and strong task ownershipSelf-starter, motivated individual able to adapt and contribute in changing, fast-paced environmentComfortable working with remote team members and adjusting to different time zones

Desired Technical Skills:

MS Office Suite (Excel, Powerpoint, Word, Visio)UMLSQLJiraConfluenceTableau or equivalent data visualizations (plus)Programming concepts (plus)

     

Location

London, United Kingdom

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!