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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Overview

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support. 

Division Overview

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon every day. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine (MM). CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more. The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the MM staff. Staff within CRC often interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel MM into the future. 

Job Summary

The Clinical & Revenue Cycle IT (CRC) Division of Health Information Technology & Services (HITS) Department of Michigan Medicine (MM) seeks an experienced Epic Application Coordinator to work with our MiChart (Epic) Unified Clinical Communications and Devices team (M-UCCD). The CRC Division is responsible for more than 350 clinical and revenue cycle applications which clinicians, staff and patients rely upon daily.  This position is to support all aspects of the Clinical Documentation and Obstetric application for MM instance of Epic. 

Responsibilities*

The Business Analyst Senior will need to be proficient with EPIC configuration and be certified or proficient in one of the Clinical Applications.  

Necessary skills and qualities for successful Business Analyst Senior include: 

Under supervision, is responsible for the planning, design, development, implementation, maintenance, and evaluation of clinical system(s) to support communications and patient care delivery. Significant experience with leading meetings, prioritizing, resolving conflicts, maintaining issues lists, and managing a project plan. Performs in-depth analysis of department and end user business needs, documentation of requirements, and translation of requirements into proper system specifications. The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built. Familiarity with HIPAA, and privacy rules as they relate to user data integrity.  Develop solutions for Data Requests based on new regulatory requirements, operational improvement efforts.  Effectively collaborates with nurses, physicians, and other clinician users to ensure enterprise, organization and project goals are met. Strong communication and follow-up skills.Participates in all activities with interrelated teams including project management, testing, support, training, technical, and interface teams. Under supervision, participates in system upgrades. Serves as a liaison to the vendor. Manages and prioritizes requests for customer support, prepares, and maintains documentation in compliance with HITS tools and defined processes. Mentors less experienced Business Systems Analyst.Competent to work at the highest technical level for most aspects of the clinical systems but also considers the business implications of the application of technology to the current and future business environment. Employees in this classification typically analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Primary activities and decision-making authority are predominantly performed independently affecting business operations to a substantial degree. Capable of working remotely. Participate in on-call including off hours and weekend rotation.

Underfill Responsibilities

The Business Analyst Intermediate will need to learn EPIC configuration for ClinDoc and Stork.  

Necessary skills and qualities for successful Business Analyst Intermediate include: 

With supervision, is responsible for the planning, design, development, implementation, maintenance, and evaluation of clinical system(s) to support patient care delivery. Some experience with leading meetings, prioritizing, resolving conflicts, maintaining issues lists, and managing a project plan. Performs in-depth analysis of department and end user business needs, documentation of requirements, and translation of requirements into proper system specifications utilizing their clinical background. The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built. Familiarity with Joint Commission, and other health care compliance regulations and agencies as it pertains to the electronic medical record. Develop solutions for Data Requests based on new regulatory requirements, operational improvement efforts, financial review needs. Effectively collaborates with nurses, physicians and other clinician users to ensure enterprise, organization and project goals are met.  Strong communication and follow-up skills.Participates in all activities with interrelated teams including project management, testing, support, training, technical, and interfaces teams. Manages and prioritizes requests for customer support and prepares and maintains documentation in compliance with HITS tools and defined processes. With supervision, participates system upgrades and serves as a liaison to the vendor.Capable of working remotely.Participate in on-call off hours and weekend rotation. Required Qualifications*

Required Qualifications for Senior Level: 

Bachelor's degree or equivalent combination of education and experience5+ years of IT related experience 

Required Qualifications for Intermediate Level: 

Bachelor's degree or equivalent combination of education and experience2-3 years of IT related experience Desired Qualifications*Epic Certification or Proficiency in a clinical application.Bachelor's degree or better in a medical discipline or other IT related specialty.Ability to work collaboratively with teams of all sizes.Ability to multitask complex work assignments. Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other. 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits  

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.