Resource Innovations is seeking a Business Systems Analyst - Software Implementation to join our growing team.  As a Business Systems Analyst - Software Implementation with Resource Innovations, you will support utility energy-efficiency program delivery with software system design, configuration, and maintenance. 

In this role, you will be responsible for designing program configurations, building and iterating on those designs, testing those builds, and launching/maintaining the programs. It involves a high level of problem-solving within the company’s SaaS platforms, and effective communication with internal stakeholders, partners, and clients (both technical and non-technical). The ideal candidate will have 2+ years of experience in the utility energy efficiency industry and can demonstrate a broad working knowledge of software industry elements. 

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

Implement business process logic into SaaS platforms by designing, configuring, and maintaining software workflows, automated emails, rendered documents, formulas/functions, forms, and other software elements for specific utility needs based on program design and industry regulation.  Provide technical systems solutions for Demand Side Management and clean energy technologies for utilities.  Understand customer business drivers, key use cases, and high-level business objectives.  Ensure an excellent user experience for various use groups who interface with our systems.  Support and resolve bugs, feature requests, and program updates in a timely manner.  Communicate with folks of varying levels of program and technical understanding.  Develop hands-on knowledge of the Resource Innovations SaaS platforms.  Produce gap analyses, testing analyses, product-use analyses, and use-case reports.  Establish and maintain a professional rapport with clients and partners, including identifying and anticipating needs and proposing solutions to address concerns.  Promote standardization and proactively incorporate best practices into systems and processes.  Other duties as assigned.