CTG is seeking to fill a Business Systems Analyst VII opening for our client in New York. Location: Remote Duration: 6 months Overview: The Business Systems Analyst VII will provide short- and long-term strategic direction for the units and applications in line with the department and client goals. This role will assist in managing client relations and expectations, as well as business relationships and technology solutions for assigned applications across the organization. The Business Systems Analyst VII will serve as a Subject Matter Expert (SME) on enterprise initiatives, complex discretionary projects, compliance/regulatory requirements, and system releases. They will guide less experienced personnel and mentor complex and sensitive project initiatives, helping to build team knowledge, develop functional specifications, assist with testing, research, and follow Combined Project Methodology. This role will work closely with business lines to define optimal functional approaches to achieve effective systemic solutions and improve the Bank's Technology Portfolio and Software Development. Primary Responsibilities: Consult with client management to analyze short- and long-term business requirements, recommending innovations that anticipate the impact of changing business needs. Develop and maintain positive client relationships, building rapport within the organization and with external vendors and professional organizations. Translate business requirements into functional specifications and system enhancements. Demonstrate a deep understanding of the business environment to evaluate the technical, business, and operational impacts of projects or problems. Provide guidance and mentorship to staff, helping develop their knowledge and expertise. Manage and oversee the execution of complex project plans for assigned applications. Present project status and progress reports to senior management as required. Serve as a client liaison to ensure smooth communication and collaboration across internal and external stakeholders on compliance/regulatory initiatives, system maintenance, and contractual changes. Act as SME on application functionality, testing, and review of business requirements, functional specifications, and testing efforts. Recommend and initiate new policies, processes, and technologies to enhance application performance and department effectiveness. Proactively identify and resolve issues to minimize negative impacts on assigned applications and users. Ensure adherence to the company's risk and regulatory standards, escalating risk-related issues as necessary. Promote diversity and support the M&T Bank brand. Complete other related duties as assigned. Scope of Responsibilities: Lead and manage complex application systems initiatives, collaborating with internal and external stakeholders. Oversee project plans, ensuring timely delivery, quality, and resolution of issues. Assist in application testing, compliance review, and integration efforts across the organization. Supervisory/Managerial Responsibilities: Guide and mentor less experienced team members. Assist in building team knowledge through training and knowledge sharing. Lead initiatives for complex projects and application changes. Education and Experience Required: Minimum of 10 years of combined experience in operational/business analytics, systems development, or related fields. Expertise with Jira, Confluence, and ServiceNow. Proven experience in large system enhancements, conversions, and production problem resolution. Complete understanding of the system development life cycle (SDLC). Strong application and product knowledge within the technology areas being led. Excellent verbal and written communication skills. Exceptional organizational, time management, problem-solving, and lateral thinking skills. Education and Experience Preferred: Bachelor's degree. Deep understanding of multiple business areas and functions. Capability to manage complex projects and initiatives. Advanced knowledge of application functionality, interfacing, and integrated applications. Proficient with project management software, word processing, and spreadsheet applications. Knowledge of the Bank’s application framework. Strong leadership skills with the ability to motivate others and build team cohesion. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter, Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $120,000 to $150,000. Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.