You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

What will you do?

Partner with business and other stakeholders, vendors, application development and testing teams to ensure quality solutions that meet the needs and expectations of our business partners and clients.

Understand the technical and operational challenges and objectives that may impact the rollout of an application/process. Use that to drive discussions about solutions and risk mitigation.

Serve as the primary contact for our Enterprise CAPTCHA solution including supporting our vendor management processes, regular check-ins and being the liaison for business areas looking to expand its use as a MarTech product.

Act as the Subject Matter Expert to assist the front-line operations support team in resolving escalations and technical issues related to Enterprise CAPTCHA and other products within the MarTech stack.

Support MarTech initiatives in general; facilitating the gathering of requirements, and documentation of key processes and solutions.

Understand our rollout processes; anticipate any technical or operational challenges that could potentially impact the business; work cohesively with key partners to identify and address any issues that may surface.

Promote learning within the team, and contribute to the continuous improvement of our practices

Work in a way that centres the client experience, and continues to meet the needs and expectations of our business partners

Establish and maintain trusted advisory roles with clients by gathering and analyzing information to provide recommendations that address and resolve business issues.

Stay current with trends in emerging technologies and how they could apply to Sun Life Financial

What do you need to succeed?

A College or University degree, preferably in Information Technology, Business Systems Analysis or equivalent experience

An expert in the application of business systems analysis core competencies with 7 to 10+ years of digital experience.

A technical aptitude and curiosity in Digital Technology with strong understanding of Web Frontend technologies and concepts

Knowledge of Software Development Lifecycle (SDLC)

Strong vendor management experience

Strong interpersonal and presentation skills with the ability to communicate succinctly with various stakeholders to coordinate rollout schedule

Experience with analysis and modelling for both processes and data

Ability to think critically about issues, evaluate problems and question assumptions

Ability to work with others in a team setting, demonstrate flexibility and adaptability to change

Advocate for solutions and changes that improve the client’s experience

Ability to self-organize and plan work and manage time effectively

Ability to make good use of information from many mediums, as well as summarize and document information for team or business consumption

Demonstrate a willingness to learn, take responsibility for professional growth

What’s in it for you? 

We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.

We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.

Wellness programs that support the three pillars of your health – mental, physical, and financial

The opportunity to move along a variety of career paths with amazing networking potential..

As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Business Analysis - Systems

Posting End Date:

19/02/2025