Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of this Role

Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure.  Develops SQL code as needed to support the clients requests.

Job Roles and Responsibilities

Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).Working schedule would coincide with US hours to start  2:00pm - 10:00pm CET = 8:00am - 4:00 pm EST

What Are the Desired Skills and Capabilities

Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.Programming - Good database development skills in DB2.Good programming skills in SQL related products.Knowledge of UNIX/Linux Operating SystemsBankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flowsSQL developmentLevel II Incidents - mid complexityCognos and other SQL based product knowledge neededCloud based knowledge preferred to include knowledge with Snowflake, Hue, Starburst, PowerBi.Product support - basicSetup projects - BAU and Implementations / Decon (basic)Credit Card industry knowledge a must to include Consumer and Commercial platforms.Language Skills - Advanced knowledge of English, written and verbal (C1)

What will you get from us:

working in a global environment with international market-focused projectsusing English language on daily baseprivate medical careonboarding training in first days of work – you will get to know our company bettertraining for employees: with us you will develop your professional and personal potentiallunch pass/Pluxeemultisport cards at preferential pricespossibility to join a group UNUM life insurancepossibility of remote workfresh fruits every Wednesday and delicious coffee from Praska Palarnia every day

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.