Business Transformation Consultant: Process Management (BPM)
IBM
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**Your role and responsibilities**
This role is responsible for assessing current processes, identifying inefficiencies, and developing solutions to enhance productivity and performance.
The role involves:
* Creating process maps
* Designing workflows
* Implementing business process management (BPM) software to streamline operations
* Collaboration with stakeholders: including management, employees, and clients, is essential to understand their requirements and gather input for process improvements
* Assists in the implementation of new processes and systems
* Providing trainings and support to ensure a smooth transition
* Monitor the success of process improvements by developing and tracking key performance indicators (KPIs) and regularly reporting on progress
* Creating detailed documentation of all process changes and developing training materials to ensure employees understand new processes
* Promoting a culture of continuous improvement by regularly reviewing and updating processes, and encouraging feedback and suggestions from employees, is an important aspect of the job
**Required technical and professional expertise**
The ideal candidate should have expertise in:
Process analysis, workflow design, and the implementation of business process management (BPM) software. You should be proficient in using BPM tools and software such as IBM BPM, or similar platforms.
A solid background in programming languages such as Java, JavaScript, Python, or C# is essential, as is experience with database management systems like SQL Server, Oracle, or MySQL.
Familiar with web development technologies (HTML, CSS, JavaScript) and experience with integration technologies such as RESTful APIs, SOAP, and messaging queues is also important.
The candidate should have excellent problem-solving abilities, strong analytical skills, and the ability to work collaboratively with cross-functional teams. Effective communication skills are crucial for interacting with stakeholders and translating business requirements into technical solutions, strong attention to detail, a proactive approach to continuous improvement, and the ability to adapt to changing business needs are also important qualities for this role.
**Preferred technical and professional experience**
Experience with project management methodologies such as Agile, Scrum, or Waterfall, and knowledge of version control systems (e.g., Git) and integration/continuous deployment (CI/CD) pipelines is a plus.
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