Position Title:  Business Transformation Manager

 

Reporting Line:  Senior Director, Client Services

 

Position Purpose:

Lead transformational change initiatives that enhance and simplify the client and associate experience. Oversee the planning, execution and delivery of a wide range of projects – both technology-driven and process focused, ensuring seamless system transition into Operations.

 

Key Responsibilities:

Manage all aspects of project delivery, ensuring on-time implementation across the ANZ Business teams and selected regional projects Drive the holistic adoption of innovative technologies and processes to promote continuous improvement of the operational efficiency across the ANZ business teams Develop and execute holistic ANZ business transformation strategies in close collaboration with key senior leaders Implement strategies and prioritise initiatives by providing problem solving and technical expertise across the organisation Lead and facilitate workshops with multi-disciplinary teams across local and regional business units to understand and analyse end to end processes and make recommendations for significant transformational change Research and propose new technological solutions (AI) to enable continuing innovation and transformational change Proactively identify, analyse and use data to support the case for change Work with stakeholders to leverage diverse insights, implement innovative solutions across the business teams Coach Operational Champions in User Acceptance Testing methodology and execution Work with Operational Leaders to ensure their Operational Champions are upskilled to provide on-going troubleshooting of new technologies and processes Coach Operational Champions to effectively work with the local Enterprise Learning team, global and regional colleagues, on the release process ensuring training materials, events and release notes are issued on a timely basis Responsible for compiling and presenting business cases for approval for new & updated business and system processes Lead holistic Business Process Improvement (BPI) reviews, identifying opportunities for improvement and process changes across business teams and business units Facilitate local transformation requirements and prioritize for roadmap development Create and apply a change management strategy to support adoption of the changes required by a project or initiative. Lead any other local or regional projects or initiatives as agreed with the Senior Director Business Excellence. Prepare and equip the ANZ business for upcoming changes, ensuring readiness and smooth transitions across all business units.

Experience:

10 years+ experience as a Systems Manager, Subject Matter Expert or Project Manager gained in Change Management, Process Management or CRM. 3-5 years' experience working in a transformational implementation role Demonstrated ability to work at all levels of the business and negotiate change outcomes Proficient in data analysis and relevant tools Experience in implementing and managing a CRM system is an advantage Demonstrated ability to clearly articulate Business Excellence strategies and obtain buy-in from various stakeholders and resources to develop approaches that drive change management Demonstrated ability to lead and facilitate Business Process Improvement workshops across multiple local and/or regional business units Experience in BPMS systems is a plus Demonstrated analytical skills, including data analysis and manipulation, paired with highly developed business acumen and strategic thinking Proven application of Project Management methodologies in transformation projects Proven record of accomplishment of delivering complex projects on time and within budget Proven ability to successfully manage conflicting priorities and concurrent projects Ability to coach and mentor teams through organisational changes Technical competence to discuss and drive solutions with architecture and development teams.

 

Certifications / Qualifications:

Bachelor’s degree within a relevant Business field. Relevant experience will be considered in lieu of formal qualifications. ITIL Foundation Certification (or commitment to achieve) Foundation & Service Management Certification in Project Management

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