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ABOUT THE COMPANY 

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores. 

JOB PURPOSE 

The Business Transformation Services Specialist at Azadea's Business Services supports the implementation of transformation initiatives aimed at enhancing business processes. He/she focuses on contributing to the identification and implementation of process innovations, supporting change management efforts, and assisting in the development and execution of business process enhancements. 

RESPONSIBILITIES 

Assist in identifying opportunities for process improvements across various business functions. Support the implementation of these improvements by collaborating with relevant stakeholders. Contribute to the creation of Functional Design Specification (FDS) documents under the guidance of the senior management. Collaborate with the business analysis team to ensure documentation aligns with project goals. Help develop requirements, specifications, and business processes related to technological enhancements. Support solution development, testing, and validation processes. Assist in designing, generating, testing, and validating insightful performance metrics, Operational Level Agreements (OLAs), Service Level Agreements (SLAs) and measurement tools. Participate in cross-functional transformation initiatives, assisting with planning, implementation, and day-to-day execution. Provide support on small-to-medium size projects throughout their entire cycle, including planning, implementation, and day-to-day execution. Help design and implement policies and processes that enhance quality and efficiency within the business. Ensure a high level of customer service is consistently delivered and maintained, meeting all Service Level Agreements (SLAs) and promptly addressing requests.  *

ABOUT THE COMPANY 

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores. 

JOB PURPOSE 

The Business Transformation Services Specialist at Azadea's Business Services supports the implementation of transformation initiatives aimed at enhancing business processes. He/she focuses on contributing to the identification and implementation of process innovations, supporting change management efforts, and assisting in the development and execution of business process enhancements. 

RESPONSIBILITIES 

Assist in identifying opportunities for process improvements across various business functions. Support the implementation of these improvements by collaborating with relevant stakeholders. Contribute to the creation of Functional Design Specification (FDS) documents under the guidance of the senior management. Collaborate with the business analysis team to ensure documentation aligns with project goals. Help develop requirements, specifications, and business processes related to technological enhancements. Support solution development, testing, and validation processes. Assist in designing, generating, testing, and validating insightful performance metrics, Operational Level Agreements (OLAs), Service Level Agreements (SLAs) and measurement tools. Participate in cross-functional transformation initiatives, assisting with planning, implementation, and day-to-day execution. Provide support on small-to-medium size projects throughout their entire cycle, including planning, implementation, and day-to-day execution. Help design and implement policies and processes that enhance quality and efficiency within the business. Ensure a high level of customer service is consistently delivered and maintained, meeting all Service Level Agreements (SLAs) and promptly addressing requests.  *

LANGUAGE & TECHNICAL SKILLS 

Language Proficiency 

Fluency in English. Fluency in French is a plus. 

Technical Skills

Proficiency in MS Office. 

Specific Skills 

Strong knowledge of business analysis, consulting and change management and technical projects. Strong understanding of project management methodologies. 

EDUCATION 

Bachelor's degree in a related field. 

EXPERIENCE 

Two to four years of experience in a similar role. 

BEHAVIORAL COMPETENCIES 

Customer Focus 

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations. 

Optimizes Work Processes 

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns. 

Ensures Accountability 

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others. 

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking. 

Manages Ambiguity 

Operates effectively, even when things are not certain or the way forward is not clear. For example, responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness. 

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.  *

LANGUAGE & TECHNICAL SKILLS 

Language Proficiency 

Fluency in English. Fluency in French is a plus. 

Technical Skills

Proficiency in MS Office. 

Specific Skills 

Strong knowledge of business analysis, consulting and change management and technical projects. Strong understanding of project management methodologies. 

EDUCATION 

Bachelor's degree in a related field. 

EXPERIENCE 

Two to four years of experience in a similar role. 

BEHAVIORAL COMPETENCIES 

Customer Focus 

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations. 

Optimizes Work Processes 

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns. 

Ensures Accountability 

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others. 

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking. 

Manages Ambiguity 

Operates effectively, even when things are not certain or the way forward is not clear. For example, responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness. 

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.