Business Unit Lead Contract Support Job ID 197683 Posted 16-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative Location(s) Leeds - England - United Kingdom of Great Britain and Northern Ireland CompanyProfile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge basetomeetthecommercialrealestateneedsofitsclientsworldwide.Ourvisionistobethepreeminent, vertically integrated, globally capable real estateservicefirm. Globally we employ over 70,000 employees and operate in 48 countries. **Job** **Title:** **Lead** **Contract** **Support** CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estatemanagement.WearerecruitingaBusinessUnitLeadContractSupporttojointheteamlocatedinLeeds. The main responsibility of this role is to provide leadership to the Contract Support team and financial and administrative support to the Finance & Contract Support Manager and Finance Leads **Main** **Duties** **and** **Responsibilities** · To assist with the control of all financial and commercial aspects of contracts, this includes but not limited to o ManaginginvoicepoolsupportingtheCSteamwithclearingoverdueinvoices o MonitorthecontractsOPO’sandGRNIover90daysandsupportresolvingissues o Monitor the contracts debt and support both Contract Managers and Contract Support on resolving issues o MonitorthecontractsWOMtoensureeverythingiscurrentandsupportinclosingoutaged Work Orders. Also, ensure WOM meetings are conducted thoroughly with the correctanalysis o UBR/UERreviewandmanagementwithteams · To prepare and issue weekly metrics document and give updates on metrics during weekly teammeetings · ToliaisewithFinanceManagerandFinanceLeadsonFinancialAdHocRequestssuchasPO compliance and Debt management · AttendContractReviewsandcontributesharingbestpracticeforimprovements · PlanandleadregularContractSupportMeetingsandLCS(I.e.thewholeContractSupport) · Holdregular1-1swithLCSteamtocheckonsupportonareaofweaknessesandsupport · Ensure ContractSupportnewstartershave all systemssetup and necessarytraining hasbeen carried out · ArrangeandsupportwithannualleavecoverforLCS/CS · Createandmaintain6boxforCSalongwithimprovementplan · ProvideadhoctrainingfortheCSandManagementteamonSLTsubjects · ConductContractSupportandHelpdeskInterviewsforpotentialandcurrentvacancies · SupportwithFinanceandContractSupportManagerandFinanceLeadswithMonthEndtaskswhere needed · SupportinthemobilisationanddemobilisingofContracts · ReviewAnnualMaintenancePO’s&otherPOswhenrequired · Ensure the billing process is followed and managed to meet internal billing deadlines to avoid UBRcreation · SupportwithBusinessUnitimprovementprojects **PERSON** **SPECIFICATION** · Agoodbasiceducationisessential,withatleastGCSEpassesinMathsandEnglishorequivalent. · Highereducationalqualificationsto‘A’level/HNC/Dordegreewouldbebeneficialorequivalent. · GoodPCbasedskills,withexperienceinWord/ExcelandOutlook,PowerPointetc.–intermediate to advance level. · Mustdemonstrateastrongsenseofcustomerfocus. · Excellentverbalandgoodbasicstandardofwrittencommunicationskills. · Self-motivated,proactiveandsystematic. · Abletoprioritisedemandsandmakedecisionsunderpressure. · Results/taskorientated,attentiontodetailandaccuracy. · Excellenttimemanagementandorganisationalskills. · Commitmenttocontinuousimprovement. · Abilitytowork aspartofateam,aswellasindependently. · Reliableandcommitted. · Confidentialanddiscreteapproach. · Calmmanner,abletoworkunderpressureandwithchangingdemandsandpriorities. · Beflexibletoworkoutsidecoreofficehoursfromtimetotime. Location:Leedsbutwillingtotravelifneeded CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)