Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

Job Description

Responsibilities include

Lead the Aftermarket Support and the Spares Customer Account teamsEnsure the execution of multiple statements of workTimesheet and leave approvals which includes ensuring accurate and on-time submittal of team member timesheetsTrack budgets, deliverables and report regularly on project statusMonitor the invoices and replenish Cyient POs for third-party contractor supportHire, develop and retain talentInteract with Aftermarket Operations team and clients to ensure customer satisfactionIdentify potential deliverable delays and devise solutionsCooperate and communicate effectively with customers to provide assistance and technical supportDrive continuous process improvements/cost savingsTrack updates, chart results and communicate the Delivery Led Mining metrics for all the wider operations organization on a monthly basisDrive organizational KPIs/metrics

Preferred qualifications

12 or more years of relevant experience preferredCollege and/or working experience in aerospace engineering or commercial/aftermarket operationsWorking Experience in an environment with a focus on quick turn-around timeExcellent time management and organizational skillsAdaptable to changeExcellent client-facing and internal communication skillsAdvanced MS Office skills with a focus on Excel and VBA macros is a plusFamiliarity with SAP a plusFamiliarity with Aerospace and Jet Engines is a plusAbility to work with an interdisciplinary group of delivery assurance professionals, customers and executives

*Due to ITAR restrictions, this position does require a US Citizenship.

Skills & Experience

Communication, Customer Satisfaction, Key Performance Indicators (KPI), People Management, Time Management

Cyient is an Equal Opportunity Employer.

 

Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.