Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange. - Expertise and experience with SLDC as well as GxP applications. - Able to define and create work instructions that will be used by IT Support (L2). Needs to own process documentation and work instructions. - Own document tracking worksheet, encompassing SOPs, Work Instructions, Engineering Specifications, and Validation Documents. - Step in as IT support (L2) as needed - Collaborate with product owner and developers to analyze product features, ensuring documentation accurately reflects product functionality. - Partner with technical teams to simplify product instructions and improve overall user experience. - Author and review supporting content for product, adhering to industry standards and best practice. - Edit and refine documentation prepared by team members and ensure high quality and consistency across all materials. - Incorporate visual elements such as animations, graphs, and illustrations to enhance comprehension and engagement in technical documents. - Expertise and experience with clinical trials & health care is important. Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.