Butler
kempinski
Butler
DescriptionThe incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake-up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures and LQA standards.
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Key Responsibilities\nMaintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. \nCoordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure. \nFor the VIP guests, welcome upon arrival outside their assigned room and offer assistance.\nAfter check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.\nCoordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.\nAt times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.\nAnswer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.\nOffer personalized wake-up to the room with tea or coffee as per guest requests. \nKeep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n
Skills, Knowledge and Expertise\nHigh School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant.\nWorked in the service industry.\nAbility to work and communicate in a multinational environment\nGood physical condition\nPositive and outgoing\n
About KempinskiHoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
Application Deadline: 31 March 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Reporting To: Front Office Manager
DescriptionThe incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake-up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures and LQA standards.
\n
Key Responsibilities\nMaintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. \nCoordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure. \nFor the VIP guests, welcome upon arrival outside their assigned room and offer assistance.\nAfter check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.\nCoordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.\nAt times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.\nAnswer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.\nOffer personalized wake-up to the room with tea or coffee as per guest requests. \nKeep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n
Skills, Knowledge and Expertise\nHigh School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant.\nWorked in the service industry.\nAbility to work and communicate in a multinational environment\nGood physical condition\nPositive and outgoing\n
About KempinskiHoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
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