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Butler Services

Position Summary

Reports directly to and communicates with the Assistant Manager – Butler on all pertinent matters affecting guest service and Hotel operations.

Primary Responsibility

Reports directly to and communicates with the Assistant Manager – Butler on all pertinent matters affecting guest service and Hotel operations.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.
Responds to guest needs and resolves related problems.
Ensures VIP guests receive special attention.
Ensures front of house and back of house regularly for cleanliness.
Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.
Ensure that the condition of the butler pantry is well maintained and equipped.
To provide 24/7 personalized service at the highest level befitting the five star standard
To attend to all the wants and needs of the butler floor VIPs.
Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.
Ensures that all Butler equipment’s are accounted for and are always in good condition.
Fully conversant with all Hotel emergency procedures.

Requirements

Experience (please indicate minimum required and preferred experiences)

Experience working as a Butler or Executive floors preferred Knowledge of Front Office, Housekeeping and Food & Beverage operations

Education (please indicate minimum and preferred academic requirements)

Tertiary Education

Skills / Competencies (please indicate requisite competencies that are qualified for the position)

Attention to details and highly anticipatory Well organized and efficient Experienced in delivery of thoughtful, discreet and unobtrusive service Demonstrated discretion and confidentiality Multilingual preferred Fluent in English & Mandarin