Job Description

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee the daily operation and performance of the butler teamObserve guest preference and habits, anticipate their needs by providing unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite mannerReview arrivals and departures for accuracy and completeness, prepare daily operation reports and review butler checklistMonitor and manage team performance by providing supervision and professional development, counselling and coachingReview and update the departmental SOPs with approval of the Director of Butler ServicesUpdate the guest preference, feedback and comments on to the guest profile section

REQUIREMENTS

Minimum 5 years’ relevant working experience in a sizeable luxury hotel in similar capacity Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detailProven managerial abilities in people management, strategic planning and decision makingAbility to build rapport quickly and maintain guest relationships

Excellent command of spoken English, Cantonese and Mandarin is a must. Any additional languages will be valuable

 

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.