Butler Supervisor

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Indonesia - Jakarta

DescriptionOversee and coordinate the planning, organizing, training and leadership necessary to achieve standard object in sale, cost, guest service, employee retention and guest satisfaction, food quality, cleanliness and sanitation 

Key Responsibilities\nUnderstand and execute all policies, procedures, standards, specifications, guidelines and training programs. \nEnsure that all food products are consistently prepared and served according to the recipes, portion, cooking and serving standards. \nEnsure that all guests feel welcome and are given responsive, friendly and courteous service at all the time.\nAchieve LQA (Leading Quality Assurance) audit results for 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.\nAchieve company objective in sales, service, quality, appearance of facilities. \nContinually strive to develop employees in all areas of managerial and profession development.\nPrepare all required paper work, included forms and reports.\nEnsure the all equipment is kept neat and in good condition through personal inspection and by allowing the lounge preventative maintenance programmes.\nOversee and ensure that lounge’s policies on employee performance appraisals are followed and completed on a time basis. \nProvide advice and suggestion to the superior.\nMonitor Food and Beverage Cost in the Lounge, controll and keep in budgeted guidelines.\nVIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed.\nMake sure all guest requests are executed highly professional and efficiently.\n