Job Description

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A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform job functions with attention to detail, speed, accuracy, prioritize, organize, and follow upUnderstand a guest’s service needs and ensure that the guest is informed by the butler about action taken to satisfy requests or issuesWork cohesively with co-workers as part of a team and maintain confidentiality of guest information and pertinent hotel dataWith the help of the Director of Butler Services, train the butlers and coordinators, and conduct ongoing training with existing associatesPromote positive guest relations at all times and build rapport with internal and external guests to enhance the recognition programMonitor closely all expenses and inventories, keeping a record of each item in the Butler department

 

REQUIREMENTS

Minimum 5 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacityProficiency in English, Putonghua and Cantonese is essentialProven managerial abilities in people management and decision makingHigh standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills

 

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.