Job Purpose
Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities
• Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations
• Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures
• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
• Know and understand the resort’s facilities and services and all F&B items on the menu
• Maintain guests’ preference profiles and track their likes and dislikes

Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage