Ensure a positive customer experience when interacting with the SCC Load Planner organization by creating and maintaining delivery schedules that meet and/or exceed customer expectations and result in better overall service (i.e. reductions in runouts, etc., utilize tank monitoring software to help achieve efficiency targets/delivery metrics, initiate schedule sailings calls to customers, and meet company policies/procedures and are in compliance with federal, state, and local regulations. Role may include additional Buyer and Administrative responsibilities when needed. This role will require effective and efficient management of supply related crisis. This role will also help coordinate the daily work schedules of the warehouse team members and the production area, involved in performing a combination of shipping, receiving, loading and unloading trucks, stacking, picking and palletizing finished products, and running production.

Exercise independent judgment to ensure that customer needs are fulfilled on time with World Class service, quality, and support to both our internal and external customers. To bring value to our customers and to CHRYSO by producing and supplying a quality delivery routes in a timely and cost-effective manner. Analyze multiple factors (i.e. Location of Distribution Center, product stocking location, driver availability, etc.) to develop cost effective delivery schedules that meet or exceed customer requirements. Execute established delivery schedules (e.g. “Scheduled Sailings”) by contacting customers to secure/enter orders based on their established delivery schedule. Interact with SCC Inside Sales organization for follow-up as needed. Utilize tank monitor software to secure and enter orders from Vendor Managed Inventory (VMI) customers to assist in building efficient deliveries. Execute delivery strategy of designated priority customers (i.e. “Island of Profits) as developed by the SCC NA Supply Chain Leader. Ensure that delivery runs are in compliance with CHRYSO EH&S policies (i.e. compatible products) and federal, state, and local regulations (i.e. truck weight restrictions, driver hours of service, etc.) Establish and maintain excellent lines of communication to Sales, Customer Service, and customers regarding all aspects of customer deliveries, especially when customer requirements cannot be met (i.e. delays to deliveries, etc.). Act as the primary source of information on track & trace of SCC bulk delivery status. Establish and maintain excellent lines of communication with SCC Manufacturing in regard to all aspects of product and asset availability (i.e. need for additional drivers, etc.). Provide run sheets, at least 24 hours prior to loading, to each applicable SCC Manufacturing and ensure loading schedule is well understood by both Plant and KAG.