At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day401(k), eligibility after 30 days of employmentEmployee stock purchase planTuition reimbursementDevelopment opportunities to grow your career with a global company

Description:

Licensed Pharmacy Technician works under the supervision of a pharmacist and is responsible for assuring the pharmacy operations are compliant, efficient and meet the needs of our customers. This position will also serve as the primary point of contact with referral sources, physician’s offices and patients/caregivers.

Responsibilities:

Along with the specified job duties listed above, the position is required to maintain strict adherence to all Byram Healthcare policies and procedures as published and as amended from time to time. This adherence applies to all compliance and conformance plans, policies, codes of conduct, laws and regulations in effect.

Process new referrals completely and accurately.

Must be organized and be able to work with pharmacist to create and assure and efficient workflow and orders are timely and profitable.

Communicate effectively and professionally with referral sources and patients.

Verify all patient demographics including shipping address, pharmacy insurance coverage, allergy and medical conditions as necessary.

Contact patients prior to their next order due date and process all patients’ prescriptions; ensure prescriptions needed are current with refills and any authorizations necessary; verify ongoing pharmacy benefits for each customer; must insure accuracy of delivery address for customer every moth/ responsible for information patient of co-pay and attempt of collection prior to shipping order.

Keep customer database current and accurate with order information, communications and activities as to be documents in patient notes.

Identify and refer any clinical issues to the pharmacist for consultation.

Must possess excellent communication skills with the ability to practice proper phone etiquette.

Call Center Technicians:  Ability to answer hi-volume in-bound calls via an automated phone system.             

Ability to make outbound calls to patients and referrals as necessary.

Respond quickly and professionally to customer telephone questions and concerns.

Work closely with all departments within the organization as necessary to ensure efficient processing and delivery of customers’ orders.

Must be able to accurately fill patient prescription orders if asked by the pharmacist.

Assist pharmacist with ordering and inventory as needed.

Assist pharmacist with other duties requested for the normal everyday operation of the pharmacy which are granted to a pharmacy technician under existing state law.

Must possess working knowledge of Microsoft Office.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and/or Experience:

High school diploma or equivalent;

Experience in Third Party Claims processing;

Knowledge in pharmacy operations and products utilized by our pharmacy;

Knowledge in pharmacy regulations and documentation;

Knowledge in pharmacy compliance issues;

Knowledge in prescription authorization processes.

Utah Pharmacy technician license active and in good standing.

Language Skills:

Ability to speak clearly and concisely via phone and in person.

Ability to work as a member of a multidisciplinary team.

Ability to communicate professionally with staff at all levels.

Ability to explain issues professional and solve order problems when possible for staffs and customers.

Ability to accommodate pharmacists’ preferences and duties at all times.

Mathematical Skills:  Ability to work with basic mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Understanding of pharmaceutical calculations.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited variation exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule for regarding pharmacy workflow.  Ability to utilize deductive reasoning skills.

Computer Skills: Individual should have basic computer knowledge related to Pharmacy Operations. Must be able to fully learn and have thorough understanding of current pharmacy operating system.  Must be able to learn other company operating systems as necessary to perform the duties of the job.

Certificates, Licenses, Registration:  Certified pharmacy technician with active UT license in good standing. National Certification Preferred. 20 Continuing Education credits as required every 2 years per the Utah State Board of Pharmacy.

Other Skills and Abilities: Ability to handle multiple tasks in an every-changing environment. Good organizational skills required.  Ability to work under deadlines. Basic pharmacology skills required.  Must be able to perform inventory management while following inventory guidelines.

Physical Demands: The physical demands described are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to sit and talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to utilize a computer to type information.

Work Environment: The work environment described her is representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.