At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day401(k), eligibility after 30 days of employmentEmployee stock purchase planTuition reimbursementDevelopment opportunities to grow your career with a global company

We are looking for a Customer Operations Supervisor to join our team! The supervisor would be responsible for supervising efficient work procedures, recommendations for on-going process improvement, and coordinates programs to meet billing and collections goals to maximize company cash flow.

Core Responsibilities

Responsible for coaching direct reports to improve and effectively increase productivity.Responsible for answering questions from customers, clerical staff, insurance companies and physicians offices.Responsible for making outbound calls to obtain appropriate documentation for reimbursement of orders shippedResponsible for identifying and resolving patient complaintsResponsible for documenting activities in the ERP in an efficient accurate, and timely manner.  Responsible for evaluating Explanations of Benefits (EOB) and make appropriate adjustments.Responsible for resolving aging claims in a timely manner, and reduce delinquency in assigned accounts.Determine most effective and economical means of collection account.  Mentors team members in handling difficult and complex issues, train on policies and procedures.Ensure the billing activity is handled correctly, and edit and resubmits claims for payment.Prepares and review clean claims for submission to various insurances either electronically or by paper.Ensure timecards, and payroll functions are completed in a timely mannerAddress coaching, and disciplinary action when necessaryDetermine work procedures, prepares work schedules and expedites workflow.

Qualifying Experience

Bachelor's degreeMust have minimum of 1 year of supervisor or equivalent experienceExperience working in a team environment, and building relationships Excellent organizational, communication, and time management skills2+ years of medical billing and collection experienceExpert in medical terminology, insurance HCPC/ICD-0 CodesProficient in Excel

Additional Job Requirements

Ability to travel up to 10%

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.