The General Manager oversees the operations and marketing functions of their Profit Center. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the business area's profitability by building and maintaining a strong loyal customer base while adhering to company policies.

Duties and Responsibilities

Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy Recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions. Personally contacts customers as appropriate Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on profitability Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate