Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

C3 Presents creates music festival experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular, including Austin City Limits Music Festival in Texas, Lollapalooza in Chicago (and seven other countries), and Bonnaroo in Manchester, Tennessee.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Concessions Manager oversees key aspects of the food and beverage programs for the C3 portfolio of festivals. Primary responsibilities include data collection and analysis, concessionaire management, and operations support. The Concessions Manager also supports the food and beverage team in implementing strategies for achieving department goals. The position requires coordination with internal departments and third-party providers to ensure the food and beverage programs are executed successfully.

WHAT THIS ROLE WILL DO

Data Analysis

Data analysis is the foundation for measuring performance and developing profit-driven strategies. The Concessions Manager is responsible for a range of data collecting, processing and reporting. This includes:

Downloading data received from concessionaire reporting templates, point-of-sale systems and other sources, and creating a variety of reports on a timely basisAnalyzing data in order to measure KPIs and forecast trendsCommunicating findings via informative and easy-to-understand charts and insightful commentary.

Concessionnaire Management

The Concessions Manager interacts with the third-party concessionaires in meaningful ways, including:

Assisting with menu developmentCoordinating with the legal department to create and execute service agreementsReviewing settlement reports and reconciling them against POS reportsManaging internal billbacksFacilitating communication between concessionaire and internal departments on non-revenue food and beverage needs

Operations

The Concessions Manager plays an active role in supporting the on-site activities of the food and beverage concessionaires, namely:  

Assist concessionaires in advancing operational needs via C3’s advancement toolsParticipating in festival production meetings leading up to the event and providing concessionaires with essential planning documentsFacilitate communication between concessionaires and festival operations teams to ensure required metrics are met for optimal food and beverage outcomesReview signage proofs and provide timely and critical feedback on accuracy, legibility and designReview POS menus, making sure they are properly set up for accurate reportingAttend festivals as needed to monitor concessions

Other

C3 is dedicated to innovation and exceeding customer expectations. The Concessions Manager is expected to assist in developing new ideas for food and beverage programs based on changing customer trends, emerging technologies and delivering profitability.

Additionally, the Concessions Manager will provide general support to the food and beverage team as needed.

WHAT THIS PERSON WILL BRING

Previous experience in food and beverage concessionsStrong analytical skills with a solid mathematical foundationProficiency in Excel and PowerPointFamiliarity with point-of-sale systems and payment processingDesire to be creative and think outside the box to maximize revenueMust be highly organized, deadline-driven and able to multi-taskAbility to distill complex information into digestible formatsProfessional-level written and verbal communication skillsFlexibility in work hours and availability, especially during major projects and events; some holidays, weekends, and early morning/evening hours will applyAbility and desire to travel as needed

Bonus Skills:

Proficiency in POS systems, preferably atVenu, Best Ring and Billfold.Knowledge of ABC and other applicable government department rules and regulations regarding alcoholic beverage sales

C3 CORE COMPETENCIES:

Demonstrate integrity in the way you operate in day-to-day business and the way you deal with peopleCommunicate effectively with various audiences by organizing and delivering information appropriately and listening actively to othersProactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approachesStay composed, confident, optimistic, and in problem-solving mode when the going gets toughPossess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.