About the role:
The Chocolate Academy Chef supports the customer journey and the Head of Chocolate Academy in the preparation of specific presentation and product development in response to commercial or marketing requests and participation in agreed training Programs of the Academy. He/she represents the Chocolate Academy during all related activities - customer session, marketing support, masterclasses...
The Chocolate Academy Belgrade is supporting the entire South Eastern Europe region.
The position is based in Belgrade, Serbia.
Key responsibilities include:
Lead customers session under the leadership of the Head chef Chocolate Academy for the entire SEE region
Engage with our distribution network with distributors sales training, product training, demonstration for our customers or potential customers.
Lead relevant Chocolate Academy courses, research answers internally and externally as needed, maintain resource notebooks and develop relevant recipes and content
Lead the preparations for the Chocolate Academy classes: ordering products, measuring ingredients, setting up the equipment and keeping the area clean
Teaching the classes and leading the activities related to them such as but not only - administrative work, shopping, getting the work stations ready, helping the participants, cleaning and preparation before the next class
Maintain the Chocolate Academy kitchen inventory and ensure equipment maintenance
Support peers and the Head of the Chocolate Academy in a variety of functions, such as: develop and modify recipes, respond to internal and external technical requests by phone and in writing in a timely manner
Test and develop recipes for the classes and R&D for industrial or gourmet customers
Answer technical questions from the clients by phone or by email - build a trustable relationship with customers and peers.
Participate in special events and fairs - leading the preparation related to those events such as but not only - preparing the equipment and the products needed, helping with the installation of the stands and answering the questions of the clients
Provide marketing and other internal departments with expected deliverables such as but not only - photoshooting, video shooting, expertise, recipes testing and development
Ensure the local development of Global brands identifying the right initiatives to support the sales development of the brand
Keep the relationship with the most important national Professional Schools and all universities
Act as a local influencer within the internal barry Callebaut chef community and national chef community. Stay connected to the SEE Ambassador network
Monitor the activity of the Chocolate Academy with the dedicated tool (Salesforce, CMR)
Actively participate in internal events such as regional or global meetings, World Chocolate Master, product launch - when relevant
About you:
5y+ of experience in Pastry, Confectionery, Bakery and ice-cream or horeca is a plus Skills: digital initiatives; communication; office (Powerpoint - Excel - Word); Google Language: English (full proficiency) Team oriented with the ability to lead other towards a common goal Deep knowledge of pastry and confectionery techniques Degustation and food pairing skills Knowledge of B2B market and production organization of pastry business, pastry shops, hotels, restaurants and chocolate shops Basic knowledge of food manufacturing, chains, key accounts, instore bakery business organization Strong communication & public speaking skills Experience of working in a multi-cultural international environment Strong business acumen Organization and anticipation skills
Additional comments:
Travel requirements: around 2 weeks per month in SEE region The Chef Chocolate Academy must be comfortable being able to lift boxes up to 20Kg and spending the majority of the work day on their feet. He or She must be able to have good time management skills and have the ability to undertake various tasks