The Caesars Rewards Supervisor is a dynamic force of exceptional customer service! They consistently shine by showcasing outstanding service behaviors that create an electrifying atmosphere. With a contagious, positive attitude, they radiate energy and enthusiasm, ensuring every guest interaction feels special and uplifting. By fostering an environment full of luck and celebrating guests' victories, they make each visit memorable. 

Always ready to serve, this supervisor stays informed about daily happenings and builds genuine connections by offering warm and friendly greetings. They have a knack for anticipating guests' needs, delivering speedy and flawless service that keeps excitement in the air. Checking for satisfaction and swiftly resolving any service hiccups, they ensure a seamless experience. Plus, they actively promote Caesars Rewards programs and card memberships, inviting guests to join in on the excitement!

Essential Functions:  

Provides assistance to customers in a friendly and efficient manner. Handle customer complaints and Caesars Rewards Reports. Sends out all daily reports. Ensure consistent, high-quality family style service standards are maintained in the Caesars Rewards area. Take action to correct any deficiencies in department standards as identified. Resolves customer complaints regarding Caesars Rewards services and takes action to resolve complaint. Investigates issues pertaining to poor service and make recommendations to improve service. Communicates family style service standards to staff and train staff to perform to standards. Holds staff accountable for achieving standards. Coaches, retrains, administers discipline and assists with annual performance appraisals. Reviews and approves recorded time worked in accordance with schedules. Assists with interviews for new staff.  Assists with scheduling of shift. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Maintains excellent working relationships with both the Direct Marketing Team and the Casino Marketing Team. Creates Caesars Rewards schedules. Ensures that all team members are fully informed understand and are able to effectively execute all marketing promotions. Ensures that the marketing and Caesars Rewards team work together as a cohesive unit that is fully engaged and committed to exceeding our guest expectations.  Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages other to do the same. Adheres to all regulatory, company and department policies and procedures. Communicates with Marketing Manager any issues with guests or within Caesars Rewards. Completes all other duties as assigned.

REQUIREMENTS: 

Two (2) years previous marketing experience preferred. One (1) year previous supervisory experience preferred. High school diploma required, some college preferred. Must have a proven track record of personally providing excellent customer service. Must be able to organize and maintain a wide variety on a supervisory, administrative and guest service level. Must have an understanding of the Caesars Rewards Program and the ability to analyze customer tracking. Computer literate with software systems to include Word, Excel and Access preferred. Have demonstrated ability to take initiative, be detail orientated and self-motivated.

JOB DEMANDS:

Must be able to maneuver to all assigned areas of the casino.  Must be able to work in a fast-paced environment involving constant internal customer contact.  Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.  Must be able to work in areas containing high noise levels, bright lights and dust.  Position requires 80% standing, 10% sitting, 10% walking.  Must be able to respond to speech, visual and aural cues.

Compensation & Benefits:

$45,000 Annually  Employment Type – Full Time

Benefits Package: 

Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being Life and Disability Insurance to provide financial security in unexpected situations 401(k) retirement plan to help you save for the future. Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs Education Assistance program to support your professional development and continuous learning Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

Shift Details: 

Your shift will typically begin between 4:00 PM and 1:00 AM on Friday/Saturday, which is considered a “late Swing.” During the remaining days of the week the start and end time is dependent on department needs. Open availability is highly suggested.

Please note that the exact start time may vary based on the operational requirements of the business, so flexibility is essential.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

Caesars Entertainment, Inc. is committed to being an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act, Caesars may provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer. 

The ethos of our Caesars family is guided by our Mission, Vision, and Values. We take immense pride in embodying these values: Together, We Win, All In On Service, and Blaze the Trail, each and every day. Our mission is to "Create the Extraordinary." Our vision focuses on "Creating spectacular worlds that immerse, inspire, and connect you. We do not perform magic; we create it with excellence. #WeAreCaesars." Should you wish to contribute to the creation of magic, we invite you to explore our dynamic and distinctive career opportunities. 

As part of the onboarding process for new hires, candidates must obtain an Illinois gaming license and undergo a comprehensive background check. Furthermore, pre-employment drug testing is compulsory for certain positions. Caesars Entertainment, Inc is dedicated to equal opportunity and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic