Compensation Amount:

20.00 USD Hourly

Job Summary:

Reports to the Cafe Supervisor and is responsible for assisting in all aspects of managing a quick food service & coffee shop operation, including floor management, food & beverage, equipment, and property to facilitate fulfillment of financial goals, company incentives, and client standards. Maintain a consistently high standard of guest service, sanitation, cleanliness, product presentation, and cost control. Supervise Food & Beverage line attendants, leads, and supervisors to ensure tasks are completed in a friendly, safe and efficient manner.

Job Description:

ESSENTIAL FUNCTIONS

Provide training and support for unit managers and staff on point-of-sale systems, inventory system and controls, as well as food and beverage policies and procedures. Assist with the development and annual enhancements to service standards in the variety of food units.Review, propose and direct the quality of food units, address ease of traffic flow, design aesthetic and floor layout, providing direction on merchandise displays.Assist with control of food unit budgets. Monitor budgeted level of food sales, cost of sales, payroll, and controllable expenses, implementing corrective measures as needed. Inventory training, monitoring, and managing cost controls.Assist in maintaining accounting records, produce, and analyze weekly reports for accounting, GMs, operations and executive management. Utilize reports to advise upper management on business needs and potential business opportunities. Provide direction and focus to drive food revenue and profitability.Monitor, problem solve, and direct workers to ensure efficient and safe completion of all culinary tasks with strong communication to unit managers and the operation manager.Train and on-board new staff on safety and procedures including recipes and plate presentation.Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards.Communicate regularly and professionally with numerous people including general managers, colleagues and park partners.Ensure that each food operation adheres to food safety guidelines including SERV Safe and HACCP.Assist with coordination of set-up, supervision, and execution of special events.Attend and participate in management and safety meetings.Manage staff appropriately to enforce standards and minimize personnel conflicts.Assist in ensuring department records such as schedules, payroll, food safety logs, inspection logs, and receiving invoices are completed accurately and timely.Performs such other related duties as directed or required.

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SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; associate’s degree preferredNational Park or State Park experiences strongly preferred; six months cafeteria, barista or fast-food supervision experience strongly preferredSERV SAFE Food Safety certification or ability to obtainTIPS Alcohol training certification or ability to obtainBasic computer knowledge & ability including Microsoft Windows, Outlook, Word, Excel, and food service POS systems Mathematic skills, and knowledge of proper cash handling procedures

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.Ability to stand for the entire work day and to climb steps regularly.Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Constantly communicates and receives verbal communication with other employees in fast-paced environment

EQUIPMENT USED

Food service POS (Point of Sale) system including cash register and credit card terminal, combination safeTypical office equipment (computer, phone system, fax, copier, scanner, among others.)Commercial kitchen equipment and machinery, appliances, tools, and utensilsRequired Personal Protective Equipment (PPE) used: goggles, gloves, cut gloves

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.