Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."

 

Our Core Values:

 

Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

 

GENERAL SUMMARY 

The Cafe Lead position will work closely with Chef/Manager to ensure that food service tasks are completed by associates in a timely manner while assuring the highest level of guest satisfaction possible. They will assist where needed in order to maintain a positive, productive work environment.  Responsibilities include but are not limited to cashiering, drink and food preparation, stocking, food running, order taking, labor controls, organizational goals, quality control, health and safety, training of associates, and general service to members and other associates.

 

 

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

 

ESSENTIAL JOB FUNCTIONS 

Assure the highest level of guest satisfaction possible  Establish and maintain a culture of regularly engaging with all guests. Including knowing the names and preferences of as many guests as possible  Help establish and maintain and train all service standards and systems  Assure that all service staff adheres to the same engagement expectations as defined above  Assures that all associates are actively following the cycles of service as defined by the PRO & F&B Management Team   Understand and follow through with excellent service recovery practices  Accurately operate the cash register  Receive and direct telephone calls including accurate message taking  Prepare and create smoothie and espresso beverages  Prepare foods offered in the Cafe  Stock supplies, products, and utensils throughout the Cafe. General cleaning of the Cafe (including floors, tables, walls, carpets, etc..) and stock areas  Ensure daily tasks are completed by each cast associates, including but not limited to: cleaning tasks, warm-ups & special projects  Bus tables and maintain the cleanliness of the eating areas  Provide world class service to members and guests  Serve in the lead capacity when other Food & Beverage management is not present  Performs other related duties as assigned by management  Assists in the training of other Associates Assure that all service standards and operating procedures are adhered to at all times  Assure that all product quality control standards are adhered to at all times  Assure that all food and beverages delivered to guests are of the highest quality standards  Follow up and report on any observed negative quality issues  Assist in various administrative duties as assigned by the Chef/Manager.  Assist in monthly product inventories as needed  Assist with weekly ordering of supplies when assigned by the Chef/Manager  Monitor daily staffing levels in relation to current business volume  Works on the line in any capacity as needed during all shifts. Assist Management with conducting monthly staff meetings and daily warm-ups  Maintains a safe & secure environment for all associates and guests  Ensure all Serve Safe practices are followed  Ensure all equipment is in proper working order  Monitors and assures that all Food Worker’s Permits are current for all Café associates.