Summary:

Responsible for performing varied cashier functions and explaining Players Club activities in a pleasant, efficient, and timely manner.

 

Essential Functions and Responsibilities:

Maintain an accurate balance in assigned bank Cash tickets and personal checks for currency Redeem foreign currency, computing accurate exchange rates for the various currency received Maintain a working knowledge of the facility, as well as special events on property, in order to advise guests of same, whenever possible Assist other Cage and Club Representatives as needed Maintain a working knowledge of the Players Club in order to effectively explain to guests Resolve minor guest conflicts related to Players Club Facilitate the flow of information throughout the property, by attending regularly scheduled departmental meetings Accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports Ensure a maximum level of guest service and satisfaction is achieved and maintained Distribute program coupons to guests and redeems coupons as necessary Issue comps to guests when appropriate level of play has been achieved Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations Provide outstanding customer service in a timely manner to both guests and fellow team members Perform other duties as assigned